Important Information
Policies
To help make your stay at The Grand Kandyan Hotel in Kandy as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
The hotel’s booking rules are straightforward, with afternoon check-in, noon check-out, no pet access, and flexible family accommodation.
The Grand Kandyan Hotel policies set check-in from 2:00 PM and check-out by 12:00 PM. The current property listing states that there is no age restriction for check-in, while guests must present photo identification and a credit card on arrival and provide their expected arrival time in advance. Children of all ages are welcome. Cribs are not available, although an extra bed can be requested for adults subject to availability and the occupancy rules of the selected room. Pets are not accepted. Cancellation or prepayment conditions differ according to accommodation and rate type, so those terms should be reviewed alongside other booking amenities and conditions before a reservation is confirmed.
- Check-In and Check-Out
Check-in begins at 2:00 PM. Check-out is available until 12:00 PM. Guests are asked to provide their expected arrival time in advance.
- Age and Identification
The current property listing states that there is no minimum age requirement for check-in. Photo identification and a credit card must be presented when checking in.
- Children and Extra Beds
Children of all ages are welcome. Cribs are not available. Extra beds can be requested for adults, but the number permitted depends on the selected accommodation and all extra beds remain subject to availability.
- Pet Policy
Pets are not allowed at The Grand Kandyan Hotel.
- Cancellation and Prepayment
Cancellation and prepayment conditions vary by accommodation type and selected rate. The conditions shown for the exact room or package should be checked before completing the reservation.
- Reservation and Payment Requirements
The name associated with the credit card used for the booking should correspond with the guest staying at the property. Special requests are subject to availability, and exact payment or prepayment requirements depend on the selected reservation terms.